i can't believe i have two sob stories abt hsbc in
one single day..
i needed money today (well, to be more precise, yesterday), so i trooped down to hsbc's atm machine, and inserted my spanking new debit card (aka atm card).. the first screen asked for my pin number, which i entered.. i got the pin number sent to me a few days ago, so it was still the default number..
*bleep* *bleep* *bleep* *bleep*
the machine accepted my 4-digit pin no, and then i was shown the screen where i can get cash, transfer money, change pin etc etc.. i happily pressed the "get cash" button..
to be greeted with a screen saying "sorry, your pin number wasn't recognised. please re-enter your pin number.."
i was quite stunned when i read that, but i entered the same number in - *bleep* *bleep* *bleep* *bleep*..
to be greeted by the same screen. again and again.
after 3 tries, the machine decided i was a thief trying to hack into a poor student's account, and promptly blocked my debit card for 24 hours.
i tried changing my pin yesterday, only to be greeted by the same screen AGAIN AND AGAIN (well, okay, 3 times, cos after that my card was blocked until 12pm just now)..
so i walked into their branch to ask them about it.. i told them what i saw from the atm screen, but they KEPT ON REPEATING that i've entered the wrong pin number.. i tried to clarify matters by saying that i just got my pin number by post, and i've tried entering that number 6 times (3 per day), but again they said i've entered the wrong number..
YOU THINK I CANNOT READ NUMBERS PROPERLY ISSIT?!
so i had to request for my pin to be sent to me again.. and it'll reach me within 5 working days. cheeb**..
that wasn't the worst.
i went back to my room, thinking how idiotic this mess is, and then i thought of setting up an internet banking acct so i can monitor my cash flow without stepping foot in that place anymore. i needed this thing called a security number, which i had to get by calling them. ok lor, call den call lor..
the guy who was on the line asked me tons of personal questions - bday, acct no, debit card no, expiry date, full name etc etc.. i answered all of them properly, until..
guy: can you tell us the last transaction you've made, and what was the amount of money you've taken out?
me: um i'm not so sure, cos i've written a cheque for a friend last night, and i'm not sure whether the cheque cleared..
guy: (repeats the question in a slightly different manner)
me: ok ok i remember taking out 40 pounds..
guy: no, please do not quote transactions from the statements you have received from the bank..
me: erm ok, i don't think i've taken money out since that day, as i've been surviving on the 40 pounds since then..
guy: ... please tell me the dates printed on your statement?
me: xx october to xx november.
guy: please hold on.
(idiotic music plays for 2 minutes.. my guess is that he was consulting his superior)
guy: sorry blah blah, but
for security reasons i'm unable to give you your security number, blah blah.. please go to a hsbc branch tmr to obtain ur number, and bring identification along with you..
me: .. ok fine, sorry for troubling you.
i think i've shown admirable self-control in dealing with hsbc.. i'm really really tempted to curse at the guy, but on second thoughts i've nothing against him, just the bank he was working for.. but on hindsight i'm kinda powerless, cos all my money is in hsbc now, and it's equally troublesome to set up another account in another bank..
WHAT IS THE PROBLEM WITH THE BANKS OVER HERE!??! I'M SO FREAKING FRUSTRATED!!!